Pakistan > Social in Pakistan
M.Irfan Ali
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Summary
 

SUMMARY OF EXPERIENCE:


Four years of experience in the Middle east in managing customer services, and five years in supervising sales and customer service in North America.




SKILLS SUMMARY:


High-performance, focused communicator and public speaker possessing advanced interpersonal and client relationship management skills. Demonstrates exceptional creativity, leadership, visionary and humanitarian focus. Committed to achieving outstanding results. 4 years of Management career with proven track record of increasing sales and establishing and exceeding customer expectations. Over 4 years experience in customer service. Professional manager with a strong work ethic and attention to detail. Strong leadership, problem solving and communication skills.


Experienced in planning, organization development, and general and administrative management. Recognized team building, mentoring and leadership skills. Experienced in facilitating change in a workforce to support reengineering initiatives and meet organizational operating, financial and quality objectives. Ability to write and implement efficient work schedules, policies, programs and procedures. Demonstrated talent for recruiting, interviewing, hiring, directing and supervising staff.




OBJECTIVE:


To obtain a position in the area of Human Resources specializing in Recruitment . I aspire to Work in a organization which can take advantage of my skills; which enables me to learn new skills and talents, while broadening my learning horizons. Working for a company which has room for advancement.

 
 
Experience
 
Sales Leader
Office Max
(2000 - 2003)
 

Responsible For all, Stores, Associates selling performance. Communicating over the radio,


Coaching Associates about products and selling &. Monitoring all associates Whereabouts and


making sure they are implementing all their assigned duties. I had Developed Great


Communication Skill, With Co-Workers. Learned To accept a great Deal of responsibility. Learned


Coaching Skills Proven successful sales leader, trainer, and motivator. Presented a cheerful and


helpful manner with customers and colleagues. Operated cash registers and computer input


applications. Maintained positive company image during difficult situations. Trained both new and


existing personnel in company customer service protocol. Increased the role and importance of


customer operations. Provided team with guidance, motivation, and discipline to consistently


achieve sales and customer satisfaction. Demonstrated skill in providing excellent customer


service. Awarded Customer Service Associate of the Month of November 2002.

General Manager
New-Tech
(2003 - 2004)
 

Responsible, For External Marketing and sales, going to various businesses and determining


clients needs, Coming up with the right solution, in terms of their printing and signs needs.


Providing them with the total solution and satisfaction. I was responsible Paying bills taxes, and


administration, accounts receivable, and accounts payable. Customer relations Learned how to


manage and run a small business learned graphic designing on Corel draw Performed weekly


billing and generated billing reports on a weekly, monthly, and yearly basis. Maintained positive


company image during difficult situations. Established strong background in both client and vendor


relations. Solved customer problems and assured satisfaction. Worked closely with the sales,


service, engineering, and shipping departments to meet the needs of the customers.

Sales Supervisor-Furniture Dept
Staples/Business Depot
(2004 - 2005)
 

This Position Required Me To Take Complete Responsibility of the Department. I had complete


responsibility for increasing sales and insurance plans. I had the Responsibility for overall


appearance of the furniture pad. Coaching and teaching associates about sales and product


knowledge. I had to take imitative in the department, in terms of merchandising & selling. I had


the, Responsibility to give out sales report to the sales manager. I had to the responsibility to


Conduct quarterly cycle counts. Calling back clients and confirming deliveries, and how were they


satisfied with their product. if not taking the right initiative to make sure, that customer satisfaction


is at the highest level. I developed better communication skills Assimilated Product knowledge


about computer peripherals and furniture. Proven excellent communication, interpersonal, and


organizational skills. Presented a cheerful and helpful manner with customers and colleagues.


Performed duties including guest relations, sales & inventory availability. Processed all general


customer service requests. Operated cash registers and computer input applications. Trained


both new and existing personnel in company customer service protocol. Successfully assisted


customers in merchandise selection. Solved customer problems and assured satisfaction.


Developed and coached staff to maintain high levels of service and to meet department standards


and goals. Dealt tactfully and effectively with difficult customers. Involved with all aspects of


customer service and order entry including solving problems, answering questions, and working


with customers to ensure fantastic service.

Gaming Support Manager
FreeOnlineGames
(2006 - 2009)
 

This position required me to help gamers, by analyzing their gaming issues. I helped them with


walk-troughs and answered email questions regarding game play issues I also helped gamers


resolved gaming matters related to plug-in software. Analyzing gamers issues, and guiding them


on the proper implementation of that specific matter. Reporting broken links, to the website


programmer. Handling legal matters, for example copywriter violations and investigations via


email.

Recruitment Specialist Gas | Oil | Energy
HRS Global
(2011 - 2011)
 

responsible for full cycle recruitment: job requisition approval, posting, sourcing, screening, interviewing, coordinating interviews, selecting, offering, on board processes.




Daily activities and objectives includes:


Execute recruiting plans.


Network through industry contacts, association memberships, trade groups and employees.


Administrative duties and record-keeping.


Work with hiring managers on recruiting planning meetings.


Efficiently and effectively fill open positions.


Conduct regular follow-up with managers to determine the effectiveness of recruiting plans and implementation.


Develop a pool of qualified candidates in advance of need.


Research and recommend new sources for active and passive candidate recruiting.


Build networks to find qualified passive candidates.


Job posting, web recruiting, social media, recruitment agencies.


Review applicants to evaluate if they meet the position requirements.


Conduct prescreening interviews.


Maintain all pertinent applicant and interview data in the Human Resources Information System (HRIS).


Assist in performing reference and background checks for potential employees.


Assist in writing and forwarding rejection letters.


Assist in interviewing and selecting employees onsite.


Assist in preparing and sending offer packages.


Assist in preparing and sending new employee orientation packages.


Perform other special projects as assigned.

Education
 
Oakton Community College
2001 - 2005
Sullivan High School
H.S. Diploma,
2001 - 1999
Sullivan High School
H.S. Diploma,
2001 - 1999
Sullivan High School
H.S. Diploma,
2001 - 1999
Sullivan High School
H.S. Diploma,
2001 - 1999
Additional Information
 
Interests : 
Pets, cars, flying, tavelling, hiking, camping, swimming
 
 
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